Terms and Conditions


Terms and Conditions

Please read the following terms and conditions carefully since your use of the service is contingent on your acceptance and compliance with them ("Terms").

  • You agree to read, understand, and be bound by the Terms by subscribing to or using any of our services, regardless of how you subscribe to or use the services. Please do not subscribe to the services provided by us if you are willing to bind to the Terms and Conditions, mentioned by us.
  • The following terms and conditions ("Terms of Use") that apply to the Website, including the applicable policies that are incorporated herein by reference, govern your use of the Website, services, and tools.
  • You will be subject to the Website's rules for such transactions if you transact on the Website. You are contracting with Cravoury just by using the Website, and these terms and conditions, including the policies, are your contractual obligations with Cravoury.
  • By accepting these Terms of Service, you also accept and agree to be governed by the Cravoury Privacy Policy, whether implicitly or explicitly.
  • Wherever the situation requires, "You" or "User" refers to any natural or legal person who has consented to become a member of the Website by supplying Registration Data while registering as a Registered User on the Website using computer systems.
  • When You use any of the services provided by us through the Website, including but not limited to (e.g. Customer Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, which shall be deemed to be incorporated into and considered part and parcel of this Terms of Use.
  • We retain the right to amend, modify, add, or delete sections of these Terms of Use at any time without previous written notice to you, at our sole discretion. You must check these Terms of Use for updates and modifications regularly. If you continue to use the Website after the changes have been posted, you are indicating that you accept and consent to the changes. We give you personal, non-exclusive, non-transferable, limited permission to enter and use the Website as long as you comply with these Terms of Use.



  • The website www.cravoury.com ("Website") is an Internet-based content and e-commerce portal owned and operated by Kyraa Healthy Cakes And Foods Private Limited, an Indian firm.
  • Use of the Website is conditional on your acceptance without change of all of the terms, conditions, and notices contained in these Terms, as they may be updated from time to time on the Website. Cravoury.com retains the right, in its sole discretion, to refuse a User's registration on the Website without assigning any reason.


One is not allowed to interpret, define or limit the scope of intent or extent of the Terms describing under the headings and subheadings in this document and are provided for reference only. User Account, Password, and Security:

After completing the Website's registration process, you will be given a password and an account designation. You are completely responsible for any actions that occur under your password or account and for maintaining the security of the password and account.

You undertake to promptly alert Cravoury.com of any unauthorized use of your password or account, as well as any other security breach, and to ensure that you quit your account after each session. Cravoury.com cannot and will not be held accountable for any loss or damage incurred as a result of your failure to adhere to this Section (b).

You agree that if any information provided by You is inconsistent, inaccurate, out of date, or incomplete, or We have reasonable grounds to suspect that such information is inconsistent, inaccurate, out of date, or incomplete, or not under these Terms of Use, We reserve the right to indefinitely suspend, terminate, or block access to your membership on the Website and refuse You access to the.


You agree and understand that when you use the Website or send emails or other data, information, or communication to Company, you are communicating with the Company through electronic records, and you consent to receive communications from the Company via electronic records on a periodic and as-needed basis. The firm may contact you by email or any other electronic or non-electronic means.

Services Offered:

Through its website, Cravoury.com offers a variety of Internet-based services (all such services, collectively, the "Service"). One such site allows customers to buy original products as gifts from numerous companies, such as watches, fragrances, sunglasses, belts, and other gift items. Cravoury.com will ship the product to you or the person you are giving once you place an order, and you will be entitled to payment for the Services.

Use of the Website:

You acknowledge, agree, and affirm that your use of the Website is subject to the following binding principles:


Buyers do not have to pay to join the website. Cravoury does not charge a fee to browse or shop on its website. Cravoury has the right to modify its Fee Policy at any moment. Cravoury may, for example, launch new services and alter any or all of the existing services offered on the Website at its sole discretion. Cravoury retains the right, in such circumstances, to charge fees for new services supplied or to amend/introduce costs for current services, as the case may be.

Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. All fees are listed in Indian Rupees unless otherwise indicated. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to Kyraa Healthy Cakes and Foods private limited.

Privacy Policy:

Changes to the Fee Policy will be publicized on the Website, and they will take effect immediately after they are posted. All fees are listed in Indian Rupees unless otherwise indicated. When making payments to Kyraa Healthy Cakes and Foods private limited, you are solely responsible for complying with all relevant regulations, including those in India.

Limited User:

Any information or software accessed through the Website may not be reverse engineered, modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, transferred, or sold. Limited replication and copying of the Website's material are permissible as long as Cravoury's name is credited as the source and Cravoury.com prior written permission is obtained.

It is clarified, for the avoidance of doubt, that unrestricted or wholesale reproduction, copying of the material for commercial or non-commercial reasons, and unjustified alteration of data and information within the Website's content are not permitted.

User Conduct and Rules:

  • You agree to use the Website and the Service only to post and upload appropriate messages and materials. You agree and undertake not to: 1. slander, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others when using a Service, as an example, but not as a restriction.
  • Publish post, upload, distribute, or disseminate any topic, name, content, or
  • information that is improper, profane, defamatory, infringing, obscene, indecent, or illegal.
  • Upload files containing software or other intellectual property-protected content unless you own or control the rights to it or have obtained all required consents.
  • Upload or distribute files containing viruses, corrupted files, or other similar software or programs that may cause the Website or another's computer to malfunction.
  • run or distribute polls, competitions, pyramid schemes, or chain letters
  • Download any file provided by another user of a Service that you know, or should reasonably know, cannot be legally disseminated in this manner.
  • Misrepresent or remove any author attributions, legal or other appropriate notices, or proprietary designations, or labels indicating the origin or source of software or other content in an uploaded file.
  • Disobey any code of conduct or other standards that may apply to or for a specific Service.
  • Violate any current or future Indian or international laws or regulations;
  • Breach any of the terms and conditions of this Agreement or any other terms and conditions for use of the Website stated anywhere herein.

Contents Posted on Site:

No part of the website or its content may be copied, reproduced, republished, uploaded, published, publicly displayed, encoded, translated, transmitted, or distributed in any way (including "duplication") to another computer without the express permission of Cravoury, Server, website or other means of publication or distribution, or a commercial company, except as expressly provided in these Terms of Use.

  • You may download information on products and services made accessible on the Website, provided that you comply with the terms and conditions.
  • do not remove any proprietary notice language from all copies of such documents,
  • use such information only for your personal, non-commercial informational purposes and do not copy, post, or broadcast it in any media,
  • make no modifications to any such information, and
  • Do not make any additional representations or warranties relating to such docs.

Any notes, messages, e-mails, billboard posts, photographs, drawings, profiles, views, ideas, images, videos, audio files, or other materials or information that you publish or send to the Website are your responsibility (collectively, " Content"). You grant us the global, permanent, and transferable rights to such Content, which will become our property.

We have the right to use the content or its elements forever for any type of use, including, but not limited to, advertising and promotional purposes and in all media now known or developed in the future, under our privacy policy as stated in Applicable law has been accepted, including the creation of derivative works that may contain the content you have provided.

You agree that any Content You Post may be used by us under our Privacy Policy and the Rules of Conduct on the Site as outlined below, and you waive any right to remuneration or other compensation for such use.

User Warranty and Representation:

The user agrees, guarantees, and declares that he is the owner of the content sent by him or can use the content in another way and that the content does not infringe the property rights, intellectual property rights, or other rights of third parties.

You also warrant that, to the best of your knowledge and belief, no lawsuit, lawsuit, proceeding, or investigation has been brought or threatened concerning any content, including trademarks, trade names, service marks, and copyrights., previously or currently by you in connection with the Cravoury Services.

Intellectual Property Rights:

  • Cravoury.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, and know-how, unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned.

You recognize and agree that you will not use, reproduce, or distribute any content from Cravoury.com's Website without first getting Cravoury.com's permission.

  • Despite the foregoing, you will retain ownership of and be solely responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material that you may upload, transmit, or store when using our various Services.

However, concerning the Product Personalization Service (as opposed to other services such as blogs and forums), you expressly agree that by uploading and posting content to the website for public viewing and reproduction/use of your content by third parties, you give your consent to the user, through which he grants a non-exclusive license to use them.

Links to Third Party Sites:

Links to other websites may be found on the Website ("Linked Sites"). Cravoury.com and the Website have no control over the Linked Sites, and Cravoury.com is not responsible for the contents of any Linked Site, including any link contained in a Linked Site.

Cravoury.com is not liable for any type of message you may get from any Linked Site. Cravoury.com is providing these links to you solely as a convenience, and the inclusion of any link does not indicate sponsorship by Cravoury.com or the Linked Sites' Website, or any relationship with its operators or owners, including legal successors or assigns. Users are encouraged to independently check the veracity of any material before placing any reliance on it.

Disclaimer Of Warranties/Limitation Of Liability:

Cravoury.com has made every effort to ensure that all information on the Website is accurate, but Cravoury.com makes no warranties or claims about the quality, accuracy, or completeness of any data, information, product, or Service. Cravoury.com will not be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages resulting from

  • The use or inability to use the Services;
  • Unauthorised access to or alteration of the user's transmissions or data; or
  • Any other damages resulting from

Cravoury.com will not be liable for any delays or inability to use the Website or associated services, or for the supply of or failure to deliver any of these services.

Services or related information, software, products, services, and graphics obtained through the website or resulting from the use of the website, whether by contract, tort, negligence, strict liability, or otherwise, regardless of whether it is a contract, tort, negligence, strict liability or otherwise.

Furthermore, Cravoury.com will not be held liable for the Website's non-availability during scheduled maintenance operations or any unplanned suspension of access to the website that may occur due to technical issues or other factors without Cravoury's control.

The user acknowledges and accepts that any material and/or data downloaded or otherwise acquired via the Website is done totally at their discretion and risk and that they will be solely responsible for any damage to their computer systems or loss of data resulting from such download.

Unless otherwise stated in writing, this website, all materials, and products (including but not limited to software) and services contained on this website or made available to you through this website are "as which "and" as is "available without representations or warranties, express or implied. Without limiting the preceding paragraph, Cravoury does not guarantee:

Unless otherwise stated in writing, this website, all materials, and products (including but not limited to software) and services contained on this website or made available to you through this website are "as which "and" as is "available without representations or

warranties, express or implied. Without limiting the preceding paragraph, Cravoury does not guarantee:

  • This Website will be available at all times, or at all; or
  • The information on this Website is correct, comprehensive, and non-misleading.
  • Cravoury will not be responsible to you in any manner or in connection with the Website's Contents, usage, or other aspects.

Cravoury makes no warranty that this site; information, Content, materials, products (including software), or services featured on or otherwise made accessible to You through the Website; their systems; or electronic communication transmitted from us are virus-free. Nothing on the Website should be construed as or is intended to be construed as, advice of any sort.

When placing an order on the Website, you must provide a valid phone number. You consent to be contacted by us via phone calls and/or SMS notifications by registering your phone number with us. We will not contact you with promotional phone calls or SMS using your personal information.


You agree to indemnify, defend and hold Cravoury.com harmless from all losses, liabilities, claims, damages, costs, and expenses (including attorneys' fees and expenses in connection therewith and any interest incurred) that may be claimed against Cravoury.com due to a breach or breach of any representation, warranty or representation, or possibly payable by them.


  • If Cravoury.com, in its sole discretion, believes that you have violated any provision of these Terms, it may suspend or terminate your use of the website or any services.
  • If you or Cravoury.com stop using the website or any Service, Cravoury.com may remove any content or other material related to your use of the Service without any liability to you or any third party.
  • You are responsible for paying for any services or products you have previously ordered until either party terminates the agreement.

Governing Law:

These conditions shall be governed and construed under Indian law, without regard to conflict of laws principles, and any disputes arising out of or in connection with them shall be subject to the sole jurisdiction of the Bangalore courts.

Interpretation of Number And Genders:

The words specified above apply to both single and plural forms of the terms defined. Any pronoun must include the masculine and feminine forms whenever the situation requires it. The term "without restriction" is assumed to follow the phrases "including," "includes," and "including." The phrases "herein," "hereof," "hereto," "hereunder," and words of similar significance pertain to the Terms as a whole unless the context dictates otherwise.


If any provision of the Terms is found to be invalid or unenforceable in whole or in part, the invalidity or unenforceability will apply only to that provision or part of that provision, and the remaining portion of that provision, as well as all other provisions of the Terms, will remain in full force and effect.

Report Abuse:

Users are entirely responsible for any information or content submitted to the Website under these Terms. Before they appear on the Website, Cravoury.com does not check the contents in any manner. Cravoury.com does not validate, approve, or otherwise vouch for any user's material or any content posted or uploaded to the Website in general.

Users may be held legally liable for their contents and may be held legally accountable if their contents or material contain defamatory remarks or anything protected by copyright, trademark, or other intellectual property rights. Please contact [email protected] if you come across any abuse or a breach of these Terms.

Product Description:

Cravoury makes no representations or warranties about the accuracy, completeness, reliability, or error-free nature of the Product description or other information on this Website, and disclaims all duty in this regard.

Liability Limitation:



Product prices are listed on our website and are incorporated by reference into these Terms. All prices are expressed in Indian rupees. Cravoury has the right to modify prices, goods, and services at any time.


We will not be liable or bear any liability for any loss or damage resulting directly or indirectly to you as a result of using any of the payment methods offered on the Website.

  • No authorization for any transaction/s, or
  • Exceeded a predetermined limit that you and your “bank(s)” have agreed to, or
  • Any payment problems originating from the transaction, or
  • Transaction decline for any other reason/s.

All payments made by you concerning purchases/services on the Website must be done in Indian Rupees, which are accepted in the Republic of India. For purchases made on the internet, the website will not enable transactions using any other kind of currency.

Before shipping or delivering your product to you, we may ask you to produce supporting documentation (such as a government-issued ID and proof of address) to prove that you possess the payment instrument you used to make your purchase. This is done to provide our users with a secure online purchasing experience.

Acceptance of orders:

  • Orders are taken through the website.
  • We only take orders by mail and over the phone if there are particular requirements.

Exactness is not guaranteed:

Cravoury.com expressly disclaims all warranties concerning the finish and appearance of the finished Product as delivered to the receiver.

We DO NOT GUARANTEE that the replicas of the items shown on the website will be delivered.

  • In the case of cakes, the photos displayed are just for reference purposes. As a result, even if the cakes are of the same flavor, they may appear to be distinct.
  • We will send a similar cake of the same monetary value if the cake you purchased cannot be delivered due to unforeseen circumstances.

Products and services delivery - Date and Time slots:

The user can choose from the time slots available at the time of checkout. These are the customer's selected date and time windows. We make every effort to deliver on the scheduled day and time, but this is not a guarantee. We guarantee that items and services bought will be delivered within 24 hours of the chosen delivery date and time frame. If you fail to do so, we will return your money, but not before that.

  • Delivery times for daytime deliveries range from 10 a.m. to 8 p.m.
  • For orders placed after 11:00 p.m., the delivery may occur between 11:00 p.m. and 12:30 a.m.
  • It can be done between 10 p.m. and 12:30 a.m. in rural locations/small towns.
  • No refunds will be given if orders are not delivered within the specified time frame.
  • Only one delivery attempt will be made. Please double-check the recipient's availability before selecting a delivery time. If the receiver is not present at the time of delivery, the order will be canceled and a second effort will not be made. In this situation, there will be no reimbursement.
    Delivery times, although promised, cannot be guaranteed in the event of unforeseen events such as severe weather, riots, strikes, elections, bandhs, and peak holiday periods such as Valentine's Day, Mother's Day, Raksha Bandhan, New Year's Eve, and so on. In such situations, order cancellation is not allowed, and the order will be fulfilled on consecutive days.
  • Special day deliveries are processed up to 52 hours prior to the requested delivery date and time frame.

Special days for Cravoury are - Mother's Day, Father's Day, Diwali, Holi, Valentine's Day, Rose day, Teddy day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas, and New Year.


When Cravoury ships your order, you will get title and risk of loss for any items you bought. Cravoury will not be liable for any loss or damage to the merchandise after that.

When the products are delivered to the recipient, they may be damaged.

  • Before signing the receipt, the receiver should inspect the items provided (cakes, flowers, or anything else).
  • If the goods supplied is defective, the recipient should decline it and contact Customer Care right once.
  • Any problems with the items supplied must be notified within 4 hours of arrival; otherwise, no replacement or refund requests will be considered.
  • In the event that a product is severely damaged, a replacement may be supplied. Please wait at least 6 hours for the replacement.

Minimalistic and aesthetic damages will not be eligible for a refund, but may be replaced if the following conditions are met:

  • No name/message on the cake.
  • There is no name or message linked to the flowers.
  • Issues with the cream of the cake, the decorating on the cake, or the packaging of the flowers will not be eligible for refunds or replacements unless they are significantly damaged.

Keep as surprise

When the ‘Keep as Surprise’ option is chosen, we will deliver the order as asked without revealing the sender's information to the recipient. If the receiver refuses to accept the order, we will provide the sender's information so that the order can be recognized and accepted. If the recipient still refuses to accept the order, it will be returned to Cravoury and it will be declared complete. Due to time constraints and the perishable nature of the present products, we will do our best to deliver the order within the specified timeframe.

Contact Us:

For any queries or enquiries please mail to [email protected] (including all enquiries unrelated to copyright infringement)

OR CALL US AT: +91 – 8884004800, 9986133222

Available between 8 AM - 11 PM

Non-delivery of products

We will only be able to make one delivery attempt on your item. In the event of perishable items, a delivery attempt may be made again at our discretion, and you may be charged an extra delivery fee. If the delivery is not completed during the attempt, the client will be charged for the purchase, and there will be no option for redelivery. In the following scenarios, we will evaluate the sequence that was carried out:

  • Incorrect shipment or delivery address.
  • The premises are secure.
  • Incorrect landlines, mobile numbers, or extension numbers, which may prevent us from contacting the receiver for delivery.
  • in case the recipient disagrees to receive the order.
  • Delivered the goods to the Gate / Neighbour as per the receiver's instructions.
  • The intended addressee is unavailable.
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